Frequently Asked Questions
Why is international shipping so expensive? Are there other options?
We print our shipping labels directly from PayPal's shipping center. Currently, the only international postage options offered are Priority Mail International (super-expensive, but usually quick), and Priority Mail Express International (phenomenally expensive!). Since the second option is even more expensive than the first, we are just happy that the packages arrive without getting lost, and usually very quickly. However, our Canadian neighbors (ONLY) can purchase our DVDs from www.reversedrecords.com to save a bit on shipping.
We do not make a profit on shipping or handling charges. The USPS raised their international prices in early 2015 to outrageously high numbers. You can click on this link directly at USPS to see for yourself: http://pe.usps.com/text/dmm300/Notice123.htm#_c313. We use the DVD Flat Rate Box, and most countries fall into the "6" price group. The bright side is that delivery is in 6-10 business days and includes USPS Tracking®. The remainder of the shipping charge covers PayPal's fees...usually. Two DVD's can fit in the box, so the smart thing to do is share the postage with a friend or buy both of Gene's DVD's at one time.
In addition to the USPS robbery, many nations charge Customs Fees. We have nothing to do with that, and that money does not come to us. That is an additional tax levied by your government and stays in their coffers, not ours. It is not our responsibility to pay those fees, so please check your Customs Office prior to purchase if you are unsure, as we will not refund your money if you refuse your package due to Customs Fees.
Can you send my package somewhere else?
No, it’s against PayPal’s rules. We have to agree to PayPal’s rules in order to be able to have a service to accept online payments. If you want an item sent to another address, we suggest that you change your account info to reflect that address until you receive notification of shipment, then you can change it back.
Do you ship to my country?
Yes, if your country allows PayPal.
Can you mark this as a gift so I can avoid customs fees?
Doing this is illegal in the United States and other countries. How will Gene play drums if he’s in jail?
Can you accept other forms of payment?
No, please don’t ask to be an exception. Gene is not set up to accept credit cards personally, and has to be here to endorse checks and money orders. You do not have to be a member of PayPal to use it, there is no mystery to their forms, their customer service is top notch, and they do an excellent job of keeping everyone’s money and privacy safe. The sooner you accept this, the sooner your package will arrive.
Are the shirt sizes accurate?
The T-shirts and work shirts are accurate. We believe that the tanks run a little small. Some people like to breathe, so buy a size larger if you aren’t sure you want a skin-tight tank.
Gene's first DVD
What’s the name of the song I hear on the YouTube trailer for the first DVD? Where can I find it?
It is called, "I Love AC/DC", and I wrote it a couple of days before I filmed the DVD.
The story behind the rather incongruous title is that, the song had a very Zimmer's Hole-esque feel to it, and it was also used as my audition song for getting into the Hole. As they are massive AC/DC appreciators, and I am not, I had to kiss a little ass for them to accept me into the band, knowwhuddamean?
Is the DVD available for download anywhere?
I sure hope not! Fire off some dough to the savethehoglanfoundation.com if ya rip it off the net, ya thievin' bastards! ;-)
Where else can I find Gene’s DVD?
As of now, only from ReversedRecords.com (for Canadian purchases only), and of course, HoglanIndustries.com for the rest of the world.
Is it playable in my region?
Absolutely! Especially if your region is "Hell".
Which pedals and beaters does Gene use?
I use Camco Chaindrives (single chain) with Danmar wood beaters.
Which snare does Gene use?
My snare of choice is the Pearl 8"x14" brass free-floater. Rimshots? Gunshots, baby!
Which kit does Gene use?
I proudly play the Pearl Reference Series. Best kit I've ever owned, absolutely.
Which sticks does Gene use?
Pro-Mark 2B's. Pro-Marks are the best, most durable stick out there, as proven by many independent quality tests. All other sticks pale in comparison, in my opinion.
What is Gene’s schedule? When is he coming to my town?
I have a pretty well-updated gig-calendar on my site here, that should tell ya.
Can you forward my e-mail/song/business to Gene?
No. GeneMerch@aol.com is ONLY for issues involving the merchandise, please don't send anything else. Hoglan Industries' merchandise is a very busy one-woman operation, and LISA isn't able to grant your requests for interviews with Gene or freebies expected as reviewers.
Can Gene record/play for my band?
Again, damned gig calendar. But hey, it can never hurt to ask. Especially if yer wavin' a big, fat sack o'cash. Hee hee.
What kind of boots are those? Where can I get them?
The flameboots are called Boodaz, and unfortunately, the company no longer exists. I can't even find them on eBay. So, if anybody out there has a line on 'em, I wear size 13. Thank you in advance. ;-)